2019 President’s Letter

Thank you! I want to take a moment to express our gratitude to the agents for your partnership and trust in Millers Mutual. We achieved great success in 2018 with 6.2% Premium growth, 2.8 % Surplus growth and a 95.1 % Combined! Thank you for being a key player in the Millers Experience.

2018 was marked with many significant changes at Millers Mutual, including the introduction of new products and services to provide a more complete solution for our customers. Some of those were the Building Lifecycle Enhancement and the addition of Data Response and Cyber Liability. In addition, we restructured and recommitted to our Riverside Brokerage by introducing a new role and new teammate, Stuart Cohen. His focus will be on developing and deepening agency relationships and promoting Riverside as an additional solution provider for the needs of our agencies and customers.

Also, in a commitment to developing and maintaining a deep understanding of the multifamily housing industry, we continued our involvement with the PA Apartment Association, being honored as the PAA vendor partner of the year. We also invested in a Customer Experience role, adding Lisa Kozlowski to the team. She will help Millers drive a customer experience strategy to further understand the multifamily customer and facilitate alignment between our operations and customer needs.

The Millers Experience comes to life through the dynamic relationship between our customers, agents and employees. In 2019 you can expect to see underwriting and pricing discipline, financial stability and strength, along with robust analytics and decision-making that understands relationships count.

Also, in 2018 AM Best reaffirmed our A- Excellent rating and our Stable outlook. Once again, we were selected as one of the 100 Best Places to Work in PA.

Our goals for 2019 include a Combined Ratio of 97.9% and a Premium Growth of 5.1%.

In 2019 and beyond, we will continue to be a niche-focused company targeting multifamily/affordable housing and commercial real estate. You will be seeing additional product development from us and expansion into other property-focused areas.

We look forward to continuing to build this partnership.

Sincerely,

Scott Orndorff, President & CEO