Meet the Team

Driven by passion, grounded by experience

Insurance professionals who truly work for you

Not all insurance agents are created equal. At Millers Mutual, we go out of our way to treat our clients like people and we use our industry experience and diversified knowledge base to protect what you value most in business and in life.

Leadership Team

Karen Anuscavage

VP, Human Resources

Karen Anuscavage joined Millers as vice president of human resources in early 2015 where her focus is on organizational design, training and development, recruiting and selection, performance management, employee relations, health and safety, and department leadership and oversight. Prior to joining Millers, Karen served in senior management for human resources at Kegel’s Produce, and human resources relationship management specialist at Westfield Insurance. Karen graduated with high honors from Albright College and has a bachelor’s degree in applied psychology and organizational behavior.

In the community, Karen is an active member of the Society for Human Resources Management, served on the board of Lancaster Ice Club and coached high school competitive cheerleading. She and her husband have two children.

Karen Anuscavage

VP, Human Resources

Steve Fisher, CPCU

VP, Sales and Marketing

Steve Fisher joined Millers as vice president of sales and marketing in Spring 2015. Prior to joining Millers, Steve served as eastern division leader and mid-Atlantic division senior executive for Westfield Insurance where he managed commercial accounts, led and executed strategic planning, conducted executive succession planning, and led the successful people & processes integration of Old Guard Insurance as it was acquired by Westfield, where he had been vice president of marketing. Steve started his professional career at New Castle Mutual Insurance Company, ultimately serving as president and CEO when it merged with Old Guard Group.

Steve received his bachelor’s degree in business administration from University of Delaware, and is a Chartered Property and Casualty Underwriter.
Steve is a life-long Delaware resident. He and his wife, Connie, currently live in Hockessin. He enjoys golf and sports, and is involved in owning thoroughbred racehorses.

Steve Fisher, CPCU

VP, Sales and Marketing

Lawrence “Larry” Fortin

VP and Chief Information Officer

Larry Fortin has been the CIO at Millers Mutual since 2008. Larry is in the process of implementing a complete IT transformation including the replacement of core systems with a best of breed solution that includes rating and quoting, policy administration, claims, billing, commission, and reinsurance systems. Additional implementations include new agency and employee portals, business intelligence applications, and real time bridging through Transformation Station and TransactNOW.

Prior to joining Millers, Larry served for eight years as vice president for a technology consulting firm where he oversaw the company’s national insurance practice. Before that, he was a director of application development for a large, multi-national insurance carrier where he implemented solutions with onshore and offshore Ireland-based IT staff.
Larry has a degree in business from Norwich University and a master’s certificate in information technology project management from George Washington University.

Lawrence “Larry” Fortin

VP and Chief Information Officer

Timothy Kirk

VP, Claims

Timothy Kirk joined Millers as the vice president of claims in the summer of 2015. Prior to joining Millers, Tim served as the claims manager at Starr Companies in Philadelphia where he was responsible for management and oversight of all claims arising from the newly created Transportation Profit Center. Tim began his career as a field claim specialist in New York City. He also held the Claim Vice President position with both Lincoln General Insurance and Crum & Forster.

Tim attended Brooklyn College and the University of New Hampshire and also completed multiple segments toward the CPCU designation at the College of Insurance in New York City. Tim is a licensed Pennsylvania life, Health & Annuity Producer.

Timothy Kirk

VP, Claims

Lisa Kozlowski

Lisa Kozlowski

VP of Marketing & Customer Experience

Lisa Kozlowski joined Millers as vice president of marketing and customer experience in Spring 2018 where her focus is leveraging the voice of the customer to enable strategic alignment, decision making, resource prioritization and facilitate operational effectiveness and efficiency. Lisa has a passion for strategic planning, customer experience, leadership and market insight. Prior to joining Millers, Lisa worked for Westfield Insurance where she designed and launched the company’s first corporate marketing research function. At Westfield, she led an experienced, high-performing team of analysts and consultants responsible for designing and executing research studies supporting enterprise initiatives and investments. Lisa started her professional insurance research career with Progressive Insurance where she led agency facing research, as well as the initial research for the “pay as you drive” program.
Lisa earned her master's degree in Consumer/Industrial research psychology, a graduate program at Cleveland State University that has prepared her with specialized training in professional research design/ statistical analysis, implementation and analysis.

Lisa Kozlowski

VP of Marketing & Customer Experience

Don Manley, CPCU

VP, Underwriting

Don Manley joined Millers as vice president of underwriting in 2014. Prior to joining Millers, Don served as executive and master underwriter at Westfield Insurance, where he was responsible for developing and implementing underwriting strategy to ensure the highest levels of product quality, pricing integrity, operating efficiency and profitability. He also has experience managing the ratemaking process, training and mentoring underwriting staff and directing all of the operational activities related to underwriting.

Don has a bachelor’s degree in business administration and management from Bloomsburg University. He also holds numerous professional designations, including CPCU (Chartered Property Casualty Underwriter), AFIS (Agribusiness and Farm Insurance Specialist), AU (Associate in Underwriting) and a Certificate in General Insurance.

Don Manley, CPCU 

VP, Underwriting

Jonah-Mull-Small

Jonah Mull, CRIS

VP, Operations

Jonah Mull, CRIS

VP, Operations

Scott Orndorff, CPCU

President & CEO

Scott Orndorff, named president and CEO of Millers Mutual in 2014, draws upon decades of experience on both the carrier and agency sides of the insurance business.
During his career, Scott has held various senior level positions, including senior executive with Westfield Insurance, where he provided strategic and operational leadership for a specialty division focused on workers compensation, agribusiness and transportation. Prior to that, he was executive vice president and chief operating officer at Old Guard Insurance in central Pennsylvania, where he was responsible for all aspects of the insurance operation including underwriting, claims, risk control, information systems, marketing and customer service.

Scott also has experience running claims operations for both national and regional insurance carriers, and he has worked for a reinsurer, providing coverage for mutual companies throughout the U.S. Most recently, Scott worked for a large insurance agency developing specialty programs and alternative risk transfer mechanisms.
In addition to receiving his bachelor’s degree at Mansfield University, Scott earned a master of management degree from Penn State University and he completed an executive program in competition and strategy at Harvard Business School. He also has his CPCU (Chartered Property Casualty Underwriter) designation.

An active community member, Scott has served on the boards of the Lititz recCenter, Manheim Township Foundation and Highland Presbyterian Church. He and his wife, Sandra, have three children.

Scott Orndorff, CPCU

President & CEO

Jeffrey Pratt

Chief Financial Officer

Jeffrey Pratt joined Millers as vice president, chief financial officer in 2015 and draws upon decades of experience in the insurance and banking industries. Prior to joining Millers, Jeff served in various financial division positions at Penn National Insurance. Most recently, he was the Director of Financial Planning and Analysis where in addition to corporate planning as well as financial and strategic analysis he had oversight and responsibility for accounts payable, billing services, cash management, expense budgeting and payroll processing. Jeff started his career at what is now M&T Bank. While with the bank, he progressed through various positions in both the retail and commercial divisions of the bank within the South Central Pennsylvania and Baltimore, Maryland markets.
Jeff received his bachelor’s degree in business administration from the University of Colorado at Boulder, graduating magna cum laude. Additionally, he earned a master’s of business administration in finance and accounting at Mount Saint Mary’s University from which he graduated with honors. Jeff currently holds a Certified Treasury Professional designation.

Jeff has served on the boards of Hanover Day Nursery, Inc. and Hanover Capital Management, Inc. He is a Bridges Society Member of the United Way of the Capital Region. Jeff and his wife, Lisa, have two children.

Jeffrey Pratt, CTP, LIFA

Chief Financial Officer

Caroline Raneri, CIC, AAI, AU, CISR

Agency Sales & Relationship Leader

Caroline Raneri, CIC, AAI, AU, CISR

Agency Sales & Relationship Leader

Staff

Isabel Afonso

Assistant Underwriter

L Alexander

Lisa Alexander

Field Underwriter

J Andrews

Jerolyn Andrews

Sr. Programmer/Analyst

Linda Arnold

Assistant Underwriter

Ashe

Aubrea Ashe

Staff Accountant

Lisa Aumiller

Sr. Executive Assistant

Baver

Crystal Baver

Senior BI Analyst/Developer

Lisa Beasom

Assistant Underwriter

Mickey Bekelja, CPA

Controller

D Berkeimer

Dakota Berkheimer

Underwriting Technical Assistant

Scott Billett, CPCU

Underwriting Leader

V Boblick

Vicki Boblick

Underwriter II

Rachel Boore

Assistant Underwriter

Bo Brent

Claims Service Representative

Team Placeholder

Margaret Brubaker

Document Processor

Shelby Class

Product Development & Compliance Specialist

Stuart Cohen

Stuart H. Cohen, CPIA

Agency and Brokerage Sales Relationship Leader

Kevin Cook

Field Underwriter

Coleen Craig

Field Underwriter

Leslie Day

Underwriting Technical Assistant

Depp

Wayne Dopp

Computer Operator

Team Placeholder

Tammy Elsasser

Document Processor

Alexis Fetchko

Underwriter

Jennifer Finnen

Accounting Generalist

Team Placeholder

Linda Foltz

Quality Control Specialist

Derek Fritz

Rate & Pricing Analyst

James Gallagher

Infrastructure Technology Administrator

Katie Gouldner

PR and Marketing Communications Specialist

Michael Gusic

Application Architect

Courtney Harris, AIC-M

Supervisor, Liability Adjusting

Alex Hart

Property Claim Representative

Samuel Hess

Core Applications Development Leader

N Homovich

Nicole Homovich

Underwriting Technical Assistant

Donna Hoover

Programmer Analyst

A Jackson

Alfred Jackson

Programmer/Analyst

Amy Keefer

Subrogation Adjuster

Team Placeholder

Dawn Knerr

Quality Control Specialist

Anthony Lamanna, M.Ed, AU, CIC

Underwriter

L Ledford

Lisa Ledford

Field Underwriter

Jacquelyn Lewis

Quality Control Specialist

Kristy Matter

Underwriter

James McGann

IT Services Leader

R Myers

Rebecca Myers

Underwriting Technical Assistant

B Pare

Brian J. Paré, CPCU

Commercial Underwriter

Sharrod Parker, AIS, AIC, ARM

Risk Services Leader

Paul Pavlik

Sr. Property Claim Representative

Team Placeholder

Michelle Pazdan

General Liability Claim Representative

Christy Ritter

Accounting Generalist

Kerri Roeder

Agency Licensing & Appointment Coordinator

Sai

Vimla Sai

Senior Programmer/Analyst

Serhn

Deanna Serlin

Support Services Supervisor

Derek Shaffer, CPCU

Underwriting Leader

Jake Shupe

Underwriting Technical Assistant

Tyne Stock, AU

Underwriter

Whitney Stock

Underwriter

C Talmadge

Charles Talmadge

Resource Underwriter

Kris Thomas

Quality Control Specialist

Aron Ward

Underwriter

Deb Welch

Sr. Programmer/Analyst

S Weller

Sally Weller

Administrative Coordinator

Shari Westhafer

Riverside CSR

Shawn Wright

Supervisor, Property Adjusting